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Seller Terms and Conditions

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These Seller Terms and Conditions govern the use of the Ewan platform by factories, suppliers and distributors of building materials. The Ewan platform is an electronic platform owned by Al Waseet Al Zaki for Building Materials Trading, based in the State of Qatar, Commercial Registration No. 231223 — Commercial License No. 311403.

The Platform specializes in commercial brokerage between factories and suppliers of building materials on one hand, and contractors, interior and exterior design companies and real-estate developers on the other, and aims to facilitate the display of products and connect parties wishing to contract, without being a party to any sale, supply or delivery contract.

Last updated: 30 September 2026. Registering as a supplier, signing the Supplier Agreement electronically or using the Seller Panel constitutes acceptance of these Terms.

Definitions

  • The Platform: The Ewan electronic platform, its websites, applications and services, and its owner.
  • The Supplier: Any natural or legal person who creates and activates an account on the Platform to display and sell its products or services.
  • The Client: Contractors, design companies, real-estate developers and other buyers who use the Platform to request offers or buy building materials.
  • The Supplier Agreement: The agreement between the Platform and the Supplier, signed electronically in the Seller Panel (My Agreement).
  • The Seller Panel: The area of the Platform where the Supplier manages its shop, products, orders and payments.
  • The Policies: The general Terms & Conditions, the Seller Policy, the Return & Refund Policy, the Support Policy and the Privacy Policy.

Article 1 Scope and Order of Precedence

  1. These Terms, the Supplier Agreement and the Policies govern the legal relationship between the Platform and the Supplier and form one integrated framework.
  2. In case of conflict, the Supplier Agreement signed by the Supplier prevails, then these Terms, then the Policies.

Article 2 Nature of the Platform's Work

  1. The Platform's role is limited to providing an electronic environment for displaying products and services and connecting suppliers with clients.
  2. The Platform is not a seller, buyer, distributor, agent or representative of any party, and is not a party to any sale, supply, transport, installation, execution or warranty contract concluded between the Supplier and the Client, unless otherwise agreed in writing.
  3. Clients may pay the value of products supplied to them through the Platform, by way of the payment service provider Noqoody, where both parties agree to that.

Article 3 Registration, Verification and Approval

  1. The Supplier must be licensed to carry out its activity in the State of Qatar and must provide accurate, complete and up-to-date information about its establishment, together with the documents the Platform requests (including the commercial registration and licences).
  2. The Platform may accept or refuse any registration, verify the Supplier's details before or after activation, and request further documents at any time.
  3. Approval of a Supplier indicates only that the registration requirements were met; it is not a certification of the Supplier's competence, solvency, products or services.
  4. The Supplier may not hold more than one account without the Platform's approval, must keep its login details confidential, and is responsible for all activity carried out through its account, including by staff accounts it creates.

Article 4 Supplier Obligations

The Supplier undertakes to:

  • Hold all licences required to carry out the activity.
  • Display products that comply with the regulations and specifications in force within the State of Qatar.
  • List accurate descriptions, prices and specifications with full transparency, and keep prices and stock up to date.
  • Fulfil the contracts and orders concluded with clients in complete good faith, and adhere to the supply and delivery dates agreed with them.
  • Handle returns, refunds and warranty claims in accordance with the Return & Refund Policy.
  • Cooperate with the Platform in handling complaints.
  • Refrain from publishing any misleading or unlawful information.
  • Refrain from using the data, images and videos belonging to other factories and suppliers present on the Platform.
  • Comply with the Seller Policy and all laws and regulations in force in the State of Qatar.

Article 5 Supplier Liability

The Supplier alone bears full responsibility for:

  • The quality and safety of the products it displays and supplies.
  • The conformity of the products to standard specifications, and the necessary licences and certificates.
  • The prices and offers it publishes on the Platform.
  • Full adherence to the delivery dates agreed with clients.
  • Invoicing its clients and meeting its own legal, tax and regulatory obligations.
  • Any damage arising from its products or from its breach of its contractual obligations towards clients.

Article 6 Platform Obligations

  • Provide a sound electronic environment to facilitate communication between the parties, displaying products with their details, prices, images and specifications.
  • Exercise the necessary care in operating the Platform and maintaining its technical stability.
  • Protect data in accordance with the Privacy Policy.
  • Handle complaints relating to the use of the Platform.

Article 7 Commissions and Fees

  1. The Supplier undertakes to pay the fees and commissions due in accordance with the fees policy approved by the Platform. The Platform may amend them after notifying the Supplier through the approved electronic means.
  2. The Platform receives a commission on sales at the rate set in the Supplier Agreement, payable monthly in the manner agreed. The commission becomes due after the Supplier receives payment of the first instalment of the value of the products supplied to clients.
  3. Advertising fees apply to advertising within the Platform, according to the type of advertisement, its size and its display location, and seller package fees apply where the Supplier chooses a package.
  4. The Platform may set off commissions, fees and approved refunds due from the Supplier against amounts it holds for the Supplier. Fees paid are non-refundable unless the Policies or the law provide otherwise.

Article 8 Payment Methods

  1. The available payment methods are limited to those announced by the Platform, and may include electronic payment via Noqoody, bank transfer, Fawran or cash on delivery, according to availability and to the methods the Supplier accepts.
  2. The Platform is not a party to the payment process, and is not a bank, a financial institution or a payment service provider. Its role is limited to enabling the technical connection with the service provider. Electronic payments are subject to the payment service provider's terms and privacy policy, and the Platform does not store bank card details.
  3. The Platform bears no responsibility for the failure, delay or rejection of a payment; for fees, commissions or exchange-rate differences imposed by the payment service provider or bank; for technical errors or interruptions in the payment provider's service; or for unauthorized use of a payment method. The Platform does not guarantee any party's fulfilment of its financial obligations towards the other.
  4. Card payments through Noqoody are paid into the Supplier's own Noqoody merchant account. Amounts that the Platform collects for the Supplier (such as payments from the Platform wallet) are paid, after deduction of amounts due, to the bank account registered by the Supplier.

Article 9 Limits of the Platform's Liability

To the extent permitted by law, the Platform bears no responsibility for:

  • The products, their quality, their images or their conformity with the standard specifications within the State of Qatar.
  • The execution of sale or supply contracts, transport, storage or installation, or delay in delivery.
  • Any party's refusal to perform its obligations, or disputes arising between the Supplier and clients.
  • Direct or indirect losses resulting from the parties' dealings outside the scope of the Platform's brokerage services.
  • Ratings and comments on the Supplier's products or services, which belong to clients without intervention by the Platform.

Article 10 Content and Intellectual Property

  1. All intellectual property rights of the Platform, including its trade name, trademarks, logos, software and databases, remain the property of the Platform; the Supplier acquires no right in them except within the limits of authorized use.
  2. The Supplier retains ownership of the content it uploads and confirms that it holds all rights needed to use it. It grants the Platform a non-exclusive, royalty-free licence to host, display, format and promote that content within the Platform and its marketing for as long as it is published.
  3. The Platform may amend the format of, hide or remove any content that breaches the law or the Policies.

Article 11 Confidentiality and Data Protection

  1. Both parties shall keep confidential all commercial, technical and financial data they learn in the course of their relationship, and use or disclose it only as required by the Supplier Agreement, these Terms or the law.
  2. The Platform's communication with clients to introduce them to factories and suppliers of building materials in Qatar is not a breach of confidentiality.
  3. The Supplier shall use client data only to fulfil orders and quotations, shall not use it for marketing without the client's consent, and shall protect it in line with the Privacy Policy. These obligations continue after the account is closed.

Article 12 Non-Circumvention and Agreed Compensation

  1. The Supplier shall not circumvent the Platform by concluding any transaction, directly or indirectly, with a client first identified or contacted through the Platform in order to avoid the commissions or fees due, during its use of the Platform and for (12) twelve months from the last communication or dealing with that client through it.
  2. The Non-Circumvention provisions and the Penalty Clause (Agreed Compensation) of the general Terms & Conditions apply to the Supplier, including agreed compensation of (50,000) fifty thousand Qatari Riyals for each violation, within the limits permitted by law.

Article 13 Suspension and Termination

  1. The Platform may suspend or cancel the Supplier's account if the Supplier:
    • provides incorrect information;
    • violates the laws and regulations, the Supplier Agreement, these Terms or the Policies;
    • harms the reputation of the Platform or its users;
    • is repeatedly the subject of complaints of non-compliance with product specifications or with delivery dates agreed with clients;
    • refrains from paying the commission or fees due after being warned.
  2. The Supplier may close its account by written request, after completing or cancelling its open orders and settling all amounts due.
  3. Suspension or termination of the account shall not extinguish rights or obligations arising before it, including open orders, refunds and commissions due.

Article 14 Force Majeure

Neither party shall be liable for failure to perform its obligations resulting from force majeure or events beyond its control (such as wars, natural disasters, internet outages, border closures or State decisions) that make performance impossible or exceptionally onerous, provided that it notifies the other party within a period not exceeding (15) fifteen days from the date the force majeure is established.

Article 15 Amendments and Notices

  1. The Platform may amend these Terms whenever necessary. Amendments take effect on publication on this page or on notice to the Supplier through the approved electronic means, and the Supplier's continued use of the Platform is deemed acceptance of them.
  2. Notices may be sent by email, text message, the Seller Panel or any other electronic means provided by the Supplier, and are effective from the date sent unless the law provides otherwise.

Article 16 Governing Law and Jurisdiction

These Terms are subject to the laws in force in the State of Qatar, where the Platform has its head office, and the courts of the State of Qatar have jurisdiction over any dispute arising from them. Recourse to negotiation shall be the amicable remedy preceding any recourse to the courts, provided that the negotiation period does not exceed (15) fifteen days.

Article 17 General Provisions

  • Neither party may assign its rights or obligations under these Terms except with written consent.
  • Electronic acceptance of these Terms or of the Supplier Agreement, or use of the Platform, constitutes binding acceptance of all their provisions.
  • The Platform's failure or delay in exercising any right is not a waiver of it.
  • These Terms are issued in Arabic and English; in case of any difference, the Arabic version is the principal and legal reference.
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