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Seller Policy

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This Seller Policy sets out the day-to-day rules for factories, suppliers and distributors of building materials ("Suppliers") who sell through the Ewan platform, owned by Al Waseet Al Zaki for Building Materials Trading, State of Qatar (Commercial Registration No. 231223).

It applies together with the Supplier Agreement signed in the Seller Panel, the Seller Terms and Conditions, the general Terms & Conditions, the Return & Refund Policy and the Privacy Policy. If this policy conflicts with the signed Supplier Agreement, the Supplier Agreement prevails.

Last updated: 30 September 2026.

Section 1 Joining Ewan

  1. Suppliers must be businesses licensed in the State of Qatar, holding a valid commercial registration and the licences required for their activity.
  2. When registering, you provide accurate business details and the documents Ewan requests (such as the commercial registration and trade licence). Ewan may approve or refuse an application and may ask for further documents at any time.
  3. Before selling, you sign the Supplier Agreement electronically in the Seller Panel (My Agreement). Some features stay unavailable until the agreement is signed and approved.
  4. Approval confirms only that the registration requirements were met; it is not a certification of your products, services or financial standing.
  5. Keep your business details and documents up to date, and tell us promptly if your registration, licences, ownership or bank details change.

Section 2 Your Shop

  • Your shop name must be your registered trade name or a name you are entitled to use. Give it in English (required) and, if you wish, in Arabic, under Shop Setting.
  • Your logo, banners, address, phone, working hours and branches must be accurate and must not imitate another business or Ewan.
  • If you publish your own return policy on your shop, it may give clients more rights than Ewan's Return & Refund Policy, never fewer.

Section 3 Product Listings

  1. Each listing must describe the product accurately: name, brand, main category, specifications, dimensions, grade or standard, country of origin, unit of sale, packaging and warranty, as applicable.
  2. The price must match the unit shown (for example, per bag, per ton, per piece or per square metre). Keep stock levels and prices up to date.
  3. Use your own photos and content, or content you have the right to use. Do not use images, videos or data belonging to other suppliers on the platform.
  4. Products must comply with the laws, regulations and standard specifications in force in the State of Qatar. Keep test reports, certificates and approvals available and provide them on request.
  5. Ewan may review, edit for format, reject, hide or remove any listing that is inaccurate, misleading, duplicated or in breach of this policy.

Section 4 Prohibited Products and Practices

  • Counterfeit, copied or unlicensed branded products, and products infringing intellectual property rights.
  • Products that are unsafe, recalled, expired, or do not meet the standards required in Qatar.
  • Hazardous or restricted materials without the licences and handling required by law.
  • Stolen goods or goods of unknown origin, and anything whose sale is prohibited in the State of Qatar.
  • Fake or misleading offers, bait pricing, and listings created only to collect client contact details.

Section 5 Quotations (RFQ)

When you answer a request for quotation, your quotation must be genuine and state the price, quantities, delivery time, validity period and any conditions (including returns). Once a client accepts a quotation within its validity, you must honour it.

Section 6 Orders and Delivery

  1. Confirm or decline new orders within one business day. Decline only for a genuine reason, such as the product being out of stock or a clear pricing error, and tell the client why.
  2. Keep the order status up to date in the Seller Panel (confirmed, picked up, on the way, delivered) and record payments you receive directly.
  3. Deliver within the time shown or agreed with the client. If a delay is expected, tell the client before the due date and agree a new date.
  4. Your delivery charges must follow the delivery rates set on the platform or your own rates under Shipping Rates. Deliver in suitable vehicles, with a delivery note, and in packaging that protects the goods.
  5. Repeated cancellations, late deliveries or incorrect deliveries count against your performance (Section 12).

Section 7 Payments

  • Clients pay with the methods offered on the platform, which may include card payment through the payment provider Noqoody, bank transfer, Fawran, cash on delivery and the Ewan wallet. You choose which offline methods you accept under Payment Settings.
  • For cash on delivery, bank transfer and Fawran, the client pays you directly: confirm receipt promptly in the order, and issue the client an invoice in your business name.
  • Card payments through Noqoody are paid into your own Noqoody merchant account, which you connect under Payment Settings. Where a client pays with the Ewan wallet, Ewan pays you the amount due, after commission and fees, to your registered bank account; these payments appear under Payment History.
  • Ask clients to pay only through these methods. Never ask a client to pay to a different account or outside the platform.

Section 8 Commissions and Fees

  1. Ewan receives a commission on your sales at the rate set in your Supplier Agreement and shown in the Seller Panel (Commission). The commission is payable monthly in the manner agreed, and becomes due once you receive the first payment for the products supplied.
  2. Advertising on the platform, and seller packages where you choose one, are charged at the prices shown before purchase.
  3. Ewan may deduct commission and fees due from amounts it holds for you. Fees are announced before they apply, and amended fees apply after reasonable notice.
  4. If commission or fees remain unpaid after a reminder, Ewan may suspend the account until they are settled.

Section 9 Returns, Refunds and Warranty

  • You must follow the Return & Refund Policy. The return period for each product is shown on its product page.
  • Mark a product as non-refundable only if it falls within the products that cannot be returned under the Return & Refund Policy. You must still accept damaged, defective, incorrect or short deliveries.
  • Answer refund requests under Received Refund Request within 3 business days, and arrange collection of accepted returns.
  • Refunds are reviewed and approved by Ewan. Where the client paid you directly, you must return the approved amount promptly; Ewan may deduct it from amounts it holds for you.
  • Honour the warranty stated on your listings and handle warranty claims.

Section 10 Communication and Staying on the Platform

  • Answer client messages and product questions within one business day, through the platform's conversations.
  • Do not share contact details or offer discounts to move a transaction off the platform. Circumventing Ewan is prohibited during your use of the platform and for 12 months after your last dealing with the client through it, as set out in the Terms & Conditions (Non-Circumvention and the Penalty Clause).

Section 11 Reviews, Staff and Client Data

  • Do not write, buy or reward reviews, and do not pressure clients to change a review. Reviews belong to clients and Ewan does not edit them.
  • You may give staff members access to your Seller Panel under My Staff. You are responsible for everything done through your staff accounts; give each person only the permissions they need and remove access when they leave.
  • Use client information only to fulfil their orders and quotations. Do not use it for marketing without the client's consent, do not share it, and keep it confidential, in line with the Privacy Policy.

Section 12 Performance and Enforcement

Ewan monitors order cancellations, late or incorrect deliveries, complaints, refund requests and response times. Depending on the seriousness and repetition of a breach, Ewan may:

  • send a warning or ask for a corrective plan;
  • hide or remove listings, or limit features;
  • hold amounts relating to disputed orders until the dispute is resolved;
  • suspend or close the account, in line with the Supplier Agreement.

Suspension or closure does not cancel obligations arising before it, including open orders, refunds and commission due.

Section 13 Changes and Contact

Ewan may update this policy and will announce changes through the Seller Panel or by email; the updated policy applies from the date stated. Questions: open a Support Ticket from the Seller Panel, or contact info@ewan.qa / +974 7000 3837.

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